These terms govern purchases from the online shop at https://elterratrestaurant.com and table bookings at the restaurant. Please read them before placing your order or booking: by confirming it, you accept them. If you are a consumer, you keep in all cases the rights granted to you by law.
1. Who we are
- Seller: Balenco 2018, S.L.
- Tax ID (NIF): B55727952
- Registered office: Carrer Mossèn Ritort i Faus, 27, principal 2, 43002 Tarragona (Spain)
- Restaurant and collection point: El Terrat by Quach, Carrer de Pons d’Icart, 19, 43004 Tarragona
- Email: info@elterratrestaurant.com
- Telephone: +34 977 24 84 85
More information in our Legal notice and our Privacy policy.
2. What we sell
- Gift vouchers (gift cards) for our two tasting menus, Olivus and Mare Nostrum, in three options: menu only, with drinks or with wine pairing.
- Handmade ceramics: five pieces designed and handmade by Sandra Rubio Rodríguez exclusively for El Terrat: jug, presentation plate, water glass, bread plate and cutlery rest.
The description and price of each product are shown on its product page.
3. Prices and payment
Prices are in euros and include VAT. There are no delivery charges: gift vouchers are sent by email and the ceramics are collected from the restaurant.
Payment is made by card through secure payment gateways: Redsys (our bank’s virtual POS) and WooPayments (operated with Stripe). Our website never sees or stores your card number.
4. How to place an order
- Add the products to your basket and go to checkout.
- Enter your name, email, telephone and billing address. If you need an invoice in a company’s name, add its tax ID and details. If you wish, you can create a customer account (‘My account’).
- Check the summary: until you confirm payment, you can correct your details or change your basket.
- Confirm the order and pay by card.
- You will receive an order confirmation by email.
You can place your order in Spanish, Catalan, English or French. We keep each order for the legally required periods; we recommend that you keep the confirmation email. If you have an account, you can also view your orders under ‘My account’.
5. Gift vouchers
- Delivery: after payment, you will receive each gift voucher by email as a PDF, with a unique code.
- Validity: 12 months from the date of purchase. The expiry date is printed on the voucher.
- How to use it: book a table on our bookings page, indicate that you will be using a gift voucher and enter its code in the field provided. Bring the voucher with you on the day of your visit.
- Seasonal menus: our menus follow the seasons, so some dishes may change.
- No-shows and late cancellations: if the voucher holder does not turn up for the booking or cancels it less than 12 hours in advance, the voucher will be considered used. The cancellation conditions for bookings are set out in section 6.
- No cash exchange: the gift voucher cannot be exchanged for cash.
- More time: if you need it, email us at info@elterratrestaurant.com before the expiry date and we will consider extending its validity.
- Cancellation: if an order is cancelled or refunded, the gift voucher codes from that order are cancelled.
6. Table bookings: guarantee and cancellation
A booking at El Terrat restaurant requires a bank card as a guarantee. No charge is made when the booking is placed.
Cancellation is free of charge when notified at least 12 hours before the reserved date and time.
If a booking is cancelled less than 12 hours in advance, or in the event of a no-show, a charge of €50 per guest on the booking will be applied as compensation for the late cancellation or no-show.
Cancellations must be notified through the booking system or the contact channels indicated in the confirmation.
By accepting these terms and confirming the booking, the person making it expressly authorises the stated charge to the card provided as a guarantee whenever any of the circumstances described occurs, without prejudice to the rights granted to them by the applicable law.
7. Ceramics: collection from the restaurant
We do not ship: collect your pieces from the restaurant (Carrer de Pons d’Icart, 19, 43004 Tarragona) in the morning, from 10:00 to 13:00, except on Wednesdays. Unless we agree otherwise, they will be available without undue delay and no later than 30 calendar days after purchase.
8. Right of withdrawal
If you are a consumer, you may withdraw from your purchase within 14 calendar days without giving any reason, under the Spanish consolidated General Law for the Protection of Consumers and Users (TRLGDCU):
- Ceramics: the period starts on the day you collect the piece. Return it to the restaurant unused and in its original condition. You are only liable for any loss in value caused by handling it beyond what is necessary to establish its nature, characteristics and functioning.
- Gift vouchers: the period starts on the day of purchase, provided that the voucher has not been used, that is, no booking has been made with it. After that period, the voucher is not refundable, but it remains valid until its expiry date.
To withdraw, inform us of your decision before the period ends, by email to info@elterratrestaurant.com or in person at the restaurant. You may use the model form in the next section, but it is not compulsory.
We will refund the amount paid within 14 calendar days of the day you inform us of your decision, using the same payment method that you used (unless you expressly agree to another) and at no cost to you. For ceramics, we may withhold the refund until we have received the piece back.
9. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To Balenco 2018, S.L., Carrer Mossèn Ritort i Faus, 27, principal 2, 43002 Tarragona (Spain), email: info@elterratrestaurant.com:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
- Ordered on (*)/received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.
10. Legal guarantee for the ceramics
The ceramic pieces are covered by the 3-year legal guarantee for lack of conformity established by the TRLGDCU, counted from the day you collect them. If a piece is not in conformity, email us at info@elterratrestaurant.com: depending on the case, you may ask us to repair or replace it and, where applicable, to reduce the price or terminate the contract. As the pieces are handmade, small differences in shape, glaze or colour are part of each piece and are not defects.
11. Customer service and complaints
If you have any questions, problems or complaints, email us at info@elterratrestaurant.com. We will reply as soon as possible and within one month at the latest. Official complaint forms (‘fulls oficials de queixa, reclamació i denúncia’) are available at the restaurant. You can also contact the public consumer services, such as the Catalan Consumer Agency (Agència Catalana del Consum).
12. Applicable law and jurisdiction
These terms are governed by Spanish law. If you are a consumer, you keep the protection given to you by the mandatory rules of the country where you habitually reside, and you may bring proceedings before the courts of your domicile.
Last updated: October 2026